REFUNDS

Refunds

We hope you will be delighted with everything you have bought from us, we are happy to refund or exchange any unsuitable items, in their original condition. Items must be returned with a valid dispatch note or order number.

It’s a three-step process.

1. Evaluation of your request to find out if it qualifies for a return
2. Ship the product to us
3. Receive a refund or replacement item

With just two exceptions, nearly everything we offer can be refunded or exchanged within 20 days of delivery. The exceptions:

•Customized Items (Professional Player Name and/or Numbers, Personalized Name and/or Numbers, Logos, Patches, etc.)
• Returns are not accepted when you have purchased the wrong size. In each product there is a photo with a sizes chart to avoid mistakes.

All refunds will be issued to the original method of payment and in the original tender currency.

You have 20 days from receipt of goods to return items for a refund to your original payment method.  Once you have notified us you will have 14 days to return the product to us.

Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.

The return is at your own expense, we do not provide a prepaid return label.

For business purposes, please contact us to conclude an agreement as the above terms apply to individual customers only.
The terms to business customers are listed on the signed agreement.

You can cancel up to 14 calendar days from the day after you receive your order.

As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if you are a customer within the European Union. Although it’s legally called a “cancellation” right, you will still receive your order and need to return it (Returns are made at your own expense, and a refund is made after providing us with a tracking number and a payment receipt)

This right excludes personalised items.

You have the legal right to cancel your order within fourteen days, without giving a reason.
This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/has received the goods.

In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post or e-mail) and let us know about your decision to cancel this contract.

In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.

You can cancel via the ‘Contact us’ page here. Please give details of why you would like to cancel your order.

For business purposes, please contact us to conclude an agreement as the above terms apply to individual customers only.
The terms to business customers are listed on the signed agreement.

For any other questions please feel free to contact us.