Once you’ve sent the goods, please allow the following for Processing:
• 5-10 business days for us to get your package at the fulfillment center.
• 5-7 business days to inspect your return, process it back into inventory, and complete your refund.
• 5-10 business days or more for your financial institution to credit your account.
How long your payment provider takes to release the money will depend on their own terms and conditions.
Purchases made through PayPal will be refunded to your PayPal account.
You can cancel up to 14 calendar days from the day after you receive your order.
As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if you are a customer within the European Union. Although it’s legally called a “cancellation” right, you will still receive your order and need to return it (Returns are made at your own expense, and a refund is made after providing us with a tracking number and a payment receipt)
This right excludes personalised items.
You have the legal right to cancel your order within fourteen days, without giving a reason.
This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/has received the goods.
In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post or e-mail) and let us know about your decision to cancel this contract.
In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.
You can cancel via the ‘Contact us’ page here. Please give details of why you would like to cancel your order.